RETURNS
For standard, non-personalized products — including prints, handmade items and merch such as shirts — the statutory 14-day right of withdrawal applies.
If you want to exercise your right of withdrawal, please let us know clearly within 14 days after receiving your order:
saywhat.avantarthouse@gmail.com
After notifying us, the item must be sent back within the applicable statutory return period.
For normal returns, return shipping is paid by the customer.
We do not offer an additional voluntary return period beyond the statutory 14 days.
For shirts and other merchandise, please handle items carefully while deciding whether to keep them. If an item has been used beyond what is necessary to inspect or try it, this may affect the amount refunded where permitted by law.
REFUNDS
For an eligible withdrawal, we refund the amount required under the applicable statutory withdrawal rules.
We may wait with the refund until we have received the returned item or you have provided proof that it has been sent back.
The refund will be made using the same payment method used for the original order.
DAMAGED, WRONG OR LOST ORDERS
We pack every order with a lot of care and make sure it is properly protected for shipping.
Still, accidents can happen.
If your order arrives damaged, you receive the wrong item, or your tracked parcel appears to be lost, please contact us at saywhat.avantarthouse@gmail.com
For damaged deliveries, please keep the packaging and send us a few photos of the parcel and the item.
We’ll look into it and, where necessary, handle the case with DHL / Deutsche Post.
Your statutory rights regarding damaged, defective, incorrect or lost goods remain unaffected.